Processing time is the time to prepare an order for shipping. Pillows & apparel products are ready to ship in 3-7 business days. Posters are ready to ship in 2-5 business days.
What is your refund policy?
Due to the nature of the product, I do not offer returns or exchanges on non-defective merchandise. If you have ANY problems or questions, contact me so I can make it right. My goal is 5-star feedback
However, if you receive an item that is misprinted, damaged, or defective, contact me within 21 days of receiving your product. Please be aware that shipments returned to the warehouse without authorization will not be refunded. If you do not receive your item, contact me immediately to follow up with the shipping company.
Do you charge sales tax?
Huckleberry Home is required by law to collect sales tax on orders shipped within California. For all orders placed within the state of California, a sales tax of 10% does apply and will be added to your merchandise total and displayed on your final order confirmation.
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
How do I receive digital orders?
Once your order has been processed, you will see a page with your ‘Order Details’ and directly under the product will be a download to your purchase. In addition, you will receive 2 emails. One email with your receipt and another email will have the download link for your purchased product. Check in your junk mailbox to see if it was routed there and place it on the safe list for future emails. If you still have not received your download within 10 minutes, contact me with details and I will send it to you.
Standard: For personal use only and may not be redistributed for any purpose. Personal Use is defined as using purchased Items in a manner that has no potential monetary gain. Personal Use projects cannot be related to any business, non-profit, or other organization of any kind.
Commercial: For both personal and commercial use. Commercial Use is defined as any work done that is not for Personal Use. Synonymous terms include Contracted Work and Client Work.
What is the best way to print the art?
You can print your art at a shop or on your home printer. I like services like Inker Linker to find a poster shop, Snapfish for prints and other gifts, or the Paraboo Press app for printing on the go.
I'm having trouble printing my art. What should I do?
If you are having trouble unrelated to technology, send me an email with your question.
Please be aware that there are color variations on different screens. Colors seen on your screen here may vary slightly. If this is a problem, contact me and I can slightly modify the color.
Your print shop will be able to adjust the size down, if you want a smaller print, or if you are printing at home and are unable to resize the file yourself, contact me and I will customize your size.
Can I give a design service as a gift?
Of course! Design services make the perfect gift for a wedding, baby shower, graduation gift, or birthday gift to name a few. Order a gift certificate here.
Unlike traditional design services, the services are entirely online. This means everything can be done at your speed and at your convenience, without worrying about traditional office hours. Also, without traditional design expenses like site visits, face-to-face meetings, printed design boards, and other expenses the savings are passed on to you. Once you have your design, you implement it at your leisure.
Should I hire you?
Absolutely! Huckleberry Home is founded by Laurel Harrison, a Certified Interior Designer with NCIDQ, LEED and CID credentials. Laurel graduated from an accredited university with a Bachelor’s Degree in Interior Design. With over a decade of both residential & commercial design experience, she has worked with clients in both residential and commercial design and understands the challenges her clients face. Each project is guaranteed a professional and personal level of design that is timeless and beautiful. Each custom design comes with our Happiness Guarantee.
Are there any restrictions?
The custom design package includes full-service online design for one room/area up to a generous size of 400 square feet /37 cubic meters. In the case of an open floor plan, the usage defines a ‘room’. For instance, if you have a loft style space and use one area as your bedroom and another area as your living room, that would be considered two separate rooms unless it is under 400 square feet. In that case, it is included in the price.
When is the right time to start a new project?
It is never too late or too soon to start your design project. For a new space, generally 3 months in advance will ensure that you will have your furniture in time.
What is the process?
Once I receive payment, we will schedule a time to start your design. You will also gain access to your personal online dashboard with your design interview questionnaire. Here you will upload your photos, room measurements, inspiration images and any other documents. Then you will receive your furniture plan and inspiration board to select from which will be the basis for your furniture package and 3-D vignette. Once your design in completed, within 1-3 weeks depending on your package, you will receive your completed design boards.
How long does the process take?
The design process generally takes between 1-3 weeks after the interview.
What is my time commitment?
It is up to you. Provide as little or as much information and feedback as you like.
What is the design interview?
The design interview is an online questionnaire to determine your requirements, design styles and design goals. If additionally needed, we can schedule a Skype or call.
What do I need to get started?
To get started, you will be sent a short design questionnaire to fill out your project information and design goals. You will also upload room measurements, photos of your room, photos & dimensions of any furniture that you want to keep in the design and any inspiration images. We ask for the room measurement to give you an accurate design plan. It ensures that your furniture will fit in your space and that you get the most from your design services. Also, this provides me with an opportunity to assess your space for hidden opportunities.
What is the Happiness Guarantee?
I want you to love your design! But as design is subjective, there are several steps until the final design to make sure that you will love it. This includes the design interview and design board approvals. At any point, if you don’t love your design, let us know and we’ll make it right or give you a refund.
What if I need to put my project on hold?
Of course! I understand that for a variety of reasons, a project may need an extension. Send me anemail and I will put your project on hold as needed.
Do you offer a discount to design more than 1 room?
Absolutely! If you have a multi-room project in which I design more than one room for you, send me an email for a quote that will include discounted prices. The more rooms, the larger the discounts.
What other design services do you provide?
I provide full and à la carte design services including laying out gallery walls, millwork elevations such as kitchen cabinets, area rug designs, furniture design and documents, and construction documents for both residential and commercial projects. Send me a detailed email for a quote or just get in touch and we’ll get back to you right away.
How do I contact you?
The best way to contact me is via email or my contact page. If needed, a call or Skype may be scheduled.
What information will be on the furniture shopping list?
The shopping list will have everything that you need to confidently purchase your furniture including the name of the item, the item code referenced on the floor plan, the supplier information, vendor item code and name, the product finish, the product dimensions, and product price. The price does not include tax, shipping or delivery. You can purchase the furniture yourself or we are happy to do it for you with our complimentary service, free of charge.
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